Air Canada’s chatbot made headlines in 2023 for giving a customer incorrect refund information—and the airline was held liable. A Canadian court found Air Canada liable for negligent misrepresentation ...

There's a world where B2B buyers ditch the traditional approach to engaging with vendors. Rather than go through the sales process, they craft informed buying decisions by taking advantage of ...

'The partner community continues to expect us to improve in the quote-to-cash area. This is a major, major step forward for us in our adoption of partner-first,' Zoom's Nick Tidd tells CRN. Zoom is ...

Rick Watkin is President & CEO of KUBRA, a leading provider of customer experience management solutions for utilities and other industries. Customer experience used to rely heavily on face-to-face—or ...