You have to take action to make customer feedback meaningful, and it starts with closed-loop follow-up. As practitioners, we are getting much better at making customer feedback operational. But as we ...

Traditional climate models take a lot of data into account when predicting how the planet's warming trend will continue to progress. But a group of scientists from around the world say that they might ...

Value stream management involves people in the organization to examine workflows and other processes to ensure they are deriving the maximum value from their efforts while eliminating waste — of ...

Metrics miss why. Behavioral data tracks what happened, but it rarely explains why customers act or leave. Feedback loops fill in those gaps. Ask, act, announce. Closing the loop requires three steps.

Switching power supplies rely on feedback control loops to ensure that the required voltage and current are maintained under varying load conditions. Design of the feedback control loop influences ...