Even the strongest brands can lose customers when the buying process becomes confusing, slow or unnecessarily complicated. From unclear next steps to impersonal systems and delayed follow-ups, ...

Despite the fast-paced growth in online retail sales, checkout conversions and cart abandonment are still a huge problem for many retailers—particularly on mobile, where conversion rates are around ...

Editor's Note: This article was originally published in December 2023 and has since been updated to reflect the most current information and industry trends. To the surprise and delight of retailers, ...

There is one key lesson we can all take away from the last 10 years of a changing retail dynamic: the businesses that succeed are those that make it easy to buy. Giants like Amazon, Uber, Lyft and ...

In recent years, the in-person shopping experience has gone through some significant shifts. Retailers have pivoted to address the evolving demands of their customers, who expect convenience and ...

When I began my career in the pro-audiovisual industry two and a half decades ago, innovation was steady but slow. New AV solutions were conceived, developed, launched and matured over several years.

American Express Company (NYSE:AXP) is expanding its long-standing relationship with tech giant Microsoft (NASDAQ:MSFT) to develop various solutions focused on reducing business travel friction for ...