A new framework restructures enterprise workflows into LLM-friendly knowledge representations to improve customer support automation. By ...

The field of fuzzy Petri nets (FPNs) has seen considerable advancements as a robust framework for addressing uncertainty in knowledge-based systems. By integrating fuzzy logic with traditional Petri ...

These past few months have not been kind to any of us. The ripples caused by the COVID-19 crisis are felt far and wide, and the world's economies have taken a staggering blow. As with most things in ...

Integrating AI isn’t enough—businesses must structure, train and continuously refine their knowledge bases to ensure accuracy, usability and painless CX. As customer expectations rise, businesses are ...