As governments move beyond AI pilots, the real challenge is execution at scale. Responsible governance, integrated platforms ...

Workforce management (WFM) is the process by which a company makes all of the complex factors of running a successful business come together to maximize an organization’s productivity and competency.

In a rapidly evolving digital landscape, modernizing workforce management systems has become an urgent priority for federal agencies to remain competitive and efficient. During a recent podcast ...

Running a business today means staying nimble. Markets shift, technologies evolve, and the workforce you relied on a few years ago may not be the one you need tomorrow. Yet despite all this change, ...

In the 1980s, the U.S. saw a $1 billion climate disaster every four months, one federal official said. Today, it’s as frequent as every three weeks. “It’s a stark reminder of the escalating [climate] ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Miles Everson Standing in ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. A contact center is every customer’s first call for answers ...

Workforce management software allows businesses to manage everything from payroll, benefits and human resources (HR) to recruiting, onboarding, performance and learning from one location. This helps ...

Abstract: Generative AI-Powered Retail Store Workforce Management explores how generative AI reshapes workforce management in retail by enhancing core functions such as customer service, inventory ...

The U.S. Postal Service has grown more diverse in recent years and is “one of the most diverse workforces in the nation,” according to a new watchdog report, though its management is still ...

With the right workforce management strategies in place, contact centers can optimize their operations and create a better experience for agents and customers. Editor's note: This article was updated ...