Companies installing Microsoft's new customer relationship management software say they are grappling with some flaws in the company's much-hyped product. The main complaint with the software, which ...

Microsoft is due to improve the hosting capabilities of its customer relationship management application with the global release of a new version of its Dynamics CRM 3.0 software Monday. The vendor is ...

Without hiking license fees, Microsoft will roll out its next upgrade to Microsoft CRM software in August, the company announced Tuesday. The new version, Microsoft CRM 1.2, will have several key ...

The Customer Relationship Management (CRM) market is heating up, with most of the major software vendors touting their own solutions. Most businesses face a similar challenge -- how do you manage the ...

DALLAS — Although a latecomer to the CRM business, Microsoft Corp. has been quietly luring customers away from more established rivals like Siebel Systems Inc., now part of Oracle Corp. Several users ...

Cisco starting Monday is set to offer a tool to help small and midsized businesses use Microsoft CRM software in combination with a Cisco IP communication system. Cisco starting Monday is set to offer ...

"We're seeing a lot of people switching from Salesforce.com," said Bill Patterson, product management director for Microsoft Dynamics CRM Online, referring to some of the 500-plus customers that have ...

Microsoft multipurpose server and CRM software for companies with 500 or fewer employees will fly into U.S. small and midsized enterprises on the wings of Cisco networking gear if a new partnership ...

Forbes contributors publish independent expert analyses and insights. I write about tech that impacts my small business - and yours. Remember the Outlook Business Contact Manager? That was Microsoft's ...

Many network executives acquire shelfware in hectic times, such as when merging with another company. James Kritcher, vice president of IT at White Electronic Designs Corp. in Phoenix, encountered ...

Without hiking license fees, Microsoft will roll out its next upgrade to Microsoft CRM software in August, the company announced Tuesday. The new version, Microsoft CRM 1.2, will have several key ...