Starting today, the Phoenix Police Department will begin using artificial intelligence to answer non-emergency calls – joining departments in several other states across the country in adopting the ...

Southeast Communications Center (SECOMM) is the central dispatching agency for nearly every agency in Benton and Franklin ...

A “major issue” with the ControlWorks software used by police to monitor emergency calls led to a delay in officers receiving critical information during a fast-moving investigation, Computer Weekly ...

KINGSPORT, Tenn. (WJHL) — The City of Kingsport announced Tuesday it’s improving the police department’s non-emergency phone number. The Kingsport Police Department’s (KPD) new automated system is ...

A smartphone’s automated crash detection feature helped police locate a deadly crash in Olathe this week, leading officers to ...

Phoenix police are implementing an AI system to triage nonemergency calls starting Aug. 13. The AI system can speak 36 languages and will direct callers to appropriate resources or online reporting.

The Denver Police Department is crediting a new drone program with helping reduce wait times and making its response to emergency calls more effective. The pilot program using Drone as First Responder ...

PHOENIX (AZFamily) — The Phoenix Police Department is modernizing its process for non-emergency calls. A new AI tool is helping free up dispatchers who previously had to handle both emergency and ...