Most people think that customer service is a department that handles complaints and problems. There may be a department or contact center that does, but customer service is more than that. It’s a ...

In the past, selling a home meant juggling real estate agents, repair contractors, staging companies, photographers, and marketing consultants—while also trying to move your life forward. For millions ...

The topic of recurring monthly revenue (RMR) has been top of mind within the custom installation industry for some time now. While the idea of RMR is appealing and makes sense to many people, getting ...

Gaurav Kumar is the founder and CEO of Beyond Codes, Inc. and the author of the book Sales Lessons From Golf. In my experience as a sales expert, I have learned that not all sales strategies are the ...

There are many ways for a firm to unlock new revenue. With the rapid acceleration of technology use and new offerings that arose from the pandemic, accountants have realized the benefits they can gain ...

It seems that “X-as-a-Service” has finally become a mainstream request by end-user customers. Whether access control, visitor management or video hosted in the cloud, they are curious and asking for ...

Trust is critical when marketing and selling intangibles. We can’t handle or touch everything we buy. Intangible products and services — like consulting services, Software-as-a-Service (SaaS) and ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Neha Sampat Changing ...

Enabling “smart” technologies and capabilities across the plant floor is top of mind for nearly every manufacturer. These solutions generate a gold mine of data that organizations are desperate to ...