According to Wikipedia, a Service Level Agreement, or SLA, is “a commitment between a service provider and a customer. Particular aspects of the service — quality, availability, certifications, ...

How much inventory is enough? How do you arbitrate across different viewpoints, weighing inventory investment against the impact of stocking out? Service Level has proven to be an objective metric ...

If you’re like many CIOs, the chances are your company compensates third-party IT service providers for something they didn’t do or pays them twice for something. Technology leader Nipa Chakravarti ...

When it comes to cost savings, discounts and credits for poor service most people operate on a “more is better” principle. Is this really the best approach for service-level agreement credits? Most ...

Service-level agreements (SLAs): The key components project managers should know Your email has been sent Almost every project requires vendor services; after the project is complete, those services ...

One difficult aspect of disaster planning that will probably be the first thing you have to tackle and will determine everything else that you include in your plan is the service level agreement (SLA) ...

Service level agreement (SLA) between concerned parties is an obvious first step taken by companies today. But, what happens if the SLA is dishonored and the company suffers losses due to lack of ...

An SLA (service-level agreement) is traditionally a contract between an organization and an external service provider, such as an ISP or ASP (application service provider), that mandates specific ...

As digital infrastructure becomes more interconnected and performance-sensitive, protecting against SLA breaches is no longer optional, it’s part of prudent investment management In the data center ...